Most login issues are being reported by Internet Explorer users. To my tremendous frustration, some versions of Internet Explorer handle cookies in non-standard ways. The result is that you may be told "Sorry, unrecognized username or password" even when the login credentials you provided were correct!

The following experiments may show whether the problem lies with your login credentials or with your web browser:

If you experience the same issues on different computers and/or browsers then the issue probably lies with your login credentials. See here to resolve individual browser problems.

I forget my username

Use your email address in the first field (in place of your username). Enter your password in the second field, as usual. Enter this information in the login form here.

I forget my password

Passwords are case-sensitive, meaning that "Example" is not the same as "example". Please do not use "example" as your password!

Enter your email address in the password reset form. A password reset link will be emailed to you. It will expire in one day; make sure you use it! Make sure you set a new password right away, otherwise you'll encounter the same problem the next time you have to login.


I never logged out. Why do I have to login again?

Your session at will occasionally expire. Consider this a security feature.

Why does it say "sending, please wait" when I press the "Log in" button?

This is normal. Your login credentials are being encrypted before they are submitted.

Why is it taking so long when I click "Log in"?

This is not unusual. See above. It might take up to 30 seconds. Thankfully, this only has to be done once per login.

I know my username and password, but they won't work!

Your internet browser may have JavaScript disabled, or it may be blocking cookies from this website. Both are required in order to use this site. Try logging in using another web browser, such as Google Chrome or Mozilla Firefox. Or try logging in on another computer.

Browser diagnostics

Javascript:

DISABLED! See below for instructions on how to enable JavaScript.

Cookies for www.:

JavaScript must be enabled to run this diagnostic

Internet Explorer (the nemesis of every web developer!) may report a false positive on the above cookies test. So, if you're using Internet Explorer and you're stumped, try adding www. to your list of sites to allow cookies from. Instructions below.

Enabling JavaScript

uses JavaScript for
  1. password encryption at the time of login, and
  2. client-side features, such as the book viewer.

Your login will fail if your browser does not allow this site to run JavaScript.

Solution

Follow the instructions at http://enable-javascript.com or http://activatejavascript.org/.

Important

Please review safe browsing practices. Here is a starting point. The AdBlock plus plugin is recommended for Firefox users. The NoScript plugin offers additional security, but it can be a nuisance and/or a source of confusion if you don't whitelist your favourite sites.

Enabling cookies

uses first-party cookies in order to remember that you have logged in. If your browser is rejecting cookies from this site, you will most likely get redirected to the login screen, even if your login credentials were correct.

Third-party cookies are the ones with the bad reputation; they can be used by advertising companies to profile your browsing habits. does not use third-party cookies (with the possible exception of any cookies sent by Google when you load a page on this website that integrates Google Maps). Rightly or not, most people are not completely uncomfortable with Google collecting information about them.

Solution

  1. Determine which web browser you are using (is it Internet Explorer, Firefox, Chrome, Safari? What is the version number?)
  2. Return to www..
  3. Hit the F5 key several times to refresh the webpage. Any alerts about cookies being disabled should disappear from the top of the page.
  4. Try logging in again.
  5. You may need to repeat this procedure for and/or . (with and without the leading period).
  6. If problems persist, please contact me!

Important

Please review safe browsing practices. Here is a starting point. The AdBlock plus plugin is recommended for Firefox users. The NoScript plugin offers additional security, but it can be a nuisance and/or a source of confusion if you don't whitelist your favourite sites.
If all else fails, contact the website administrator for help. Please describe your troubles in detail and mention which internet browser (i.e. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.) you are using.