Most login issues are being reported by Internet Explorer users. Some versions of Internet Explorer handle cookies in non-standard ways. The result is that you may be told "Sorry, unrecognized username or password" even when the login credentials you provided were correct!

The following experiments may show whether the problem lies with your login credentials or with your web browser:

• If you have another browser installed (or are willing to install another), try logging in to this site using Google Chrome or Mozilla Firefox.
• Try logging in using another computer.

If you experience the same issues on different computers and/or browsers then the issue probably lies with your login credentials. See here to resolve individual browser problems.

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I forget my username

Use your email address in the first field (in place of your username). Enter your password in the second field, as usual. Enter this information in the login form here.

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I forget my password

Passwords are case-sensitive, meaning that "Example" is not the same as "example". Please do not use "example" as your password!

Enter your email address in the password reset form. A password reset link will be emailed to you. It will expire in one day; make sure you use it! Make sure you set a new password right away, otherwise you'll encounter the same problem the next time you have to login.

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I never logged out. Why do I have to login again?

Your session at www.morleyofhalifax.com will occasionally expire. Consider this a security feature.

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I know my username and password, but they won't work!

Your internet browser may have JavaScript disabled, or it may be blocking cookies from this website. Both are required in order to use this site. Try logging in using another web browser, such as Google Chrome or Mozilla Firefox. Or try logging in on another computer.

Browser diagnostics

Internet Explorer may report a false positive on the above cookies test. So, if you're using Internet Explorer and you're stumped, try adding www.www.morleyofhalifax.com to your list of sites to allow cookies from. Instructions below.

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Enabling JavaScript

www.morleyofhalifax.com uses JavaScript for

1. loading the login form, and
2. client-side features, such as the book viewer.

Your login will fail if your browser does not allow this site to run JavaScript.

Solution

Follow the instructions at http://enable-javascript.com or http://activatejavascript.org/.

Important

Please review safe browsing practices. Here is a starting point. The AdBlock plus plugin is recommended for Firefox users. The NoScript plugin offers additional security, but it can be a nuisance and/or a source of confusion if you don't whitelist your favourite sites.

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Enabling cookies

www.morleyofhalifax.com uses first-party cookies in order to remember that you have logged in. If your browser is rejecting cookies from this site, you will most likely get redirected to the login screen, even if your login credentials were correct.

Third-party cookies are the ones with the bad reputation; they can be used by advertising companies to profile your browsing habits. www.morleyofhalifax.com does not use third-party cookies (with the possible exception of any cookies sent by Google when you load a page on this website that integrates Google Maps). Rightly or not, most people are not completely uncomfortable with Google collecting information about them.

Solution

1. Determine which web browser you are using (is it Internet Explorer, Firefox, Chrome, Safari? What is the version number?)
2. • Internet Explorer users: follow the instructions on this page. Use the Automatic Cookie Handling approach and use www.www.morleyofhalifax.com as the "address of website".
   • For all other browsers, follow the appropriate link at the bottom of this page. Again, use www.www.morleyofhalifax.com as the "address of website".
3. Return to www.www.morleyofhalifax.com.
4. Hit the F5 key several times to refresh the webpage. Any alerts about cookies being disabled should disappear from the top of the page.
5. Try logging in again.
6. You may need to repeat this procedure for www.morleyofhalifax.com and/or .www.morleyofhalifax.com (with and without the leading period).
7. If problems persist, please contact me!

Important

Please review safe browsing practices. Here is a starting point. The AdBlock plus plugin is recommended for Firefox users. The NoScript plugin offers additional security, but it can be a nuisance and/or a source of confusion if you don't whitelist your favourite sites.

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If all else fails, contact the website administrator for help. Please describe your troubles in detail and mention which internet browser (i.e. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.) you are using.

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